DIM Reviews

I was excited to check it out, but they didn’t have my size available, which was frustrating

My package was delayed twice, and the tracking never really updated (which made the whole thing even more frustrating). I kept checking for some kind of status, but it just didn’t show up when it was supposed to. i don’t think I’ll be ordering again.

I’m still waiting on my refund it’s getting frustrating. I don’t think it should take this long, and it’s really Not okay.

I ordered from DIM and my stuff showed up faster then I was expecting. The tracking updated ok and the package came in good shape, no damage or anything. I’m only not giving 5 stars cause it took like an extra day to get dispatched, which was a little annoying. But overall the shipping was quick and there wasn’t really any big problem.

I was really hoping this would feel soft, but the fabric is rough. I kept thinking, maybe it’ll feel better once I use it for a bit, but nope, it just doesn’t have that cozy feel I was expecting.

I tried using a discount code that showed as valid, but then at checkout it just wouldn’t work. I even went back and checked the details because I thought maybe I missed some tiny condition, but nope, same issue. Customer support replied, but it felt like a copy-paste answer that didn’t really address anything. between the code not working and the weirdly generic response, it just made the discount feel kind of fake. I was planning to order, got annoyed halfway through, and now I probably won’t bother again.

I’ve found a few nice basic pieces here, and some of the styles are definitely worth checking out. That said, when I was browsing, the size options and overall selection felt a bit limited at times. It’s not a bad range at all, I just personally wish there was a little more variety to choose from.

Overall, it held its shape well at first, which I appreciated. After a few washes though, it did start to loosen up a bit more than I expected. Still usable and not terrible, but I wouldn’t say it keeps its shape perfectly.

I don’t even know what the support team is supposed to be doing here, because it felt like nobody was actually there to help.

I had a problem with my account, sent a message, and then sat around for days waiting for something useful. When they finally replied, it felt like a copy-paste answer that didn’t even address what I asked. I responded to explain again, and then it was just silence. Like… make it make sense.

The site might be fine if everything works perfectly, but the second you need help, good luck. I ended up wasting a bunch of time and still had to figure it out on my own, which was super frustrating.

My order was mostly correct, but one item ended up being wrong. It wasn’t a huge deal, but the communication around it was unclear, which made the whole thing more annoying than it needed to be.

I was trying to order from dim.com, but am I missing something? The product details felt really unclear. I had trouble figuring out the sizing, materials, fit, and even what was actually included in some of the packs.
For an online underwear shop, that makes it hard to feel confident buying anything. I don’t want to place an order and just hope I picked the right thing, so I ended up not really trusting the descriptions and gave up...

I had an issue come up and reached out to support. It wasn’t solved right away, but after going back and forth a bit, they eventually got everything fixed. Glad it worked out in the end.

I’m a little unsure how to feel about this, but the sizing just didn’t make sense. I ordered my usual size, and one piece was way too tight while the other felt almost oversized. I ended up returning them, but now I’m kind of hesitant to order again because I don’t really trust the size chart. It just felt like a waste of time.

I tried using the site and it was just annoying. The menus were slow to respond, and checkout kept freezing right when I was trying to finish my order. I gave it a few tries but

I’ll be honest, the site’s look really wasn’t for me. It felt kind of cluttered and outdated, and I had a hard time finding what I was looking for. There were too many things on the page pulling my attention in different directions, and the colors didn’t make it any easier. I usually trust my gut with stuff like this, and quickly it just felt frustrating, so I ended up leaving without buying anything.

I still don’t have my package, and the tracking updates were a total clown show. Nothing made sense, and I’m just sitting here waiting with no real idea where it is.

I tried to pay twice and the checkout kept freezing on me. Then after all that, my cart got emptied too. i wasted way too much energy just trying to place one order, and it was really frustrating. I don’t think I’ll be ordering from here again

I’d say the prices are mostly fair. Like, I wasn’t shocked when I saw the total, which is always a good sign. Could they be a bit cheaper? Sure, I mean who wouldn’t want that. But overall, it felt reasonable enough for what I got

I tried to exchange my order it ended up being way more annoying than it should’ve been. It took forever to get clear answers, the return steps weren’t exactly straightforward (which seems like it should be basic), and I had to keep following up myself just to know what was going on. Not really the experience I expected. I don’t think I’ll be ordering from dim.com again anytime soon

I ordered my usual size, but the fit was completely off and not what I expected at all. It’s frustrating because I shouldn’t have to deal with the hassle of returning something that’s sized so incorrectly. I’d really expect some kind of compensation or at least a refund for the inconvenience